You can now call us between 6:30 AM and 9:00 PM, US Central time, Monday to Friday, to speak to a customer success engineer. We are also happy to announce that we have expanded our support hours.
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The manuals include the same content as the online help system, making it easier for us to update them as the system evolves. So each module and Control Panel function is now a separate manual that can be downloaded from the Support tab using an updated panel. The Administrator Manual had grown to almost 1000 pages and was very unwieldy.
The help system is fully indexed and cross-referenced, with embedded images, links to related video tutorials and webinars, and See Also topics. Clicking this icon opens the new help system in a separate tab, making it easy to switch between help and the page you are working on. Many of you will have noticed the new (?) icon in the top-right corner of every user and admin page. We are also excited to announce our new online-help system and manuals. New Help System, Documentation, and Support Hours If you can't make it, this webinar will be recorded and an edited version will be available on our website within 48 hours. We have scheduled a webinar for Wednesday, November 20 (at Noon Eastern, 11:00 AM Central, 10:00 AM Mountain, 9:00 AM Pacific), to describe these new features. With this release, we also have added or enhanced more than 60 features for our Aging-in-Place Village customers. This release adds the ability to communicate with members via text message, optional discounts for payment by check or cash, enhancements to the Collectibles module, multi-tier and internationalization features, and many smaller changes.
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